Fraud Awareness
At 407 ETR, protecting your personal information is a priority.
We have a strong data security strategy to protect customer information and prevent unauthorized access, use, and loss, while continuously strengthening our systems to address evolving cyber risks. Customers should pause, verify and use only official 407 ETR channels to manage their account. My Account is available through 407etr.com or the official 407 ETR app.
Recognizing Suspicious Activity
We communicate with our customers in a variety of ways. Unfortunately, scammers are sophisticated and may impersonate 407 ETR to trick you into taking an action that could allow them to steal your data. These scams can include fraudulent text messages, social media posts, websites, print letters and telephone calls.
Things we do
These are the types of communications you may see from 407 ETR.
We send payment reminder text messages from a six-digit short code. The text message includes the customer’s name and a link to our secure payment web page.
We make outbound automated payment reminder calls. The call doesn’t ask for personal information and gives instructions to log into My Account to view and pay your bill.
We send emails from info@407etr.com, communications@407etr.com or notifications@407etr.com. We reach out to contest winners from our official social media channels and sometimes by phone. From time to time, we send print letters.
Things we don't do
These are things you'll never see in our communications.
We’ll never ask for personal information such as passwords, PINs or credit cards through any contact method.
Our communications will never contain a link to any website domain other than 407etr.com.
Our communications will never contain urgent or threatening language or pressure you into taking an action. Note: Our collections activities include calls from third-party agencies.
Staying Safe
If you’re suspicious of a text message that appears to be from 407 ETR, take these steps to stay safe.
Don't click the link
Never click on a link that you suspect could be a scam.
Log in to be sure
Log into My Account to confirm your balance and make a payment.
Report it
If you’ve received a suspicious communication, email us at information@407etr.com and include an image of the communication. You can also report it to the Anti-Fraud Centre.
Here’s some of the things we do to keep your personal information secure.
Identify risks and vulnerabilities
Use security controls to ensure only authorized employees are accessing data.
Ensure we're compliant with current data protection laws and regulations.
Provide corporate-wide training on awareness and data security best practices.
Read our Privacy Notice